Hillary O. Odor1Success E. Obieze1Michael I. Onyeoghani21,2Department of Business AdministrationFaculty of Management Sciences, University of […]
Category: Service Quality Research
Service Quality, Customer Satisfaction, and Loyalty in Nigerian Retail: A Qualitative Study
Adeyemi Abdulwasiu ADEBAYODepartment of Business & EntrepreneurshipKwara State University, Maleteadeyemi.adebayo@kwasu.edu.ng Abstract The concept of corporate […]
Effects of Service Delivery on Customer Loyalty in the Telecommunication Industry in Abia State, Nigeria
1ADINDU, Chidinma Peace Ph.D 2OKOLO, Amaka Nwakego Ph.D;3OKOYEOCHA, Chinwe Rebecca Ph. D4ANIUGA, Chukwuma Ph.D1,2,4Department Of […]
Service Quality, Customer Satisfaction and Loyalty: A Study of Restaurants in Osun State Nigeria
Adeokun, Olusegun Emmanuel1 Ighomereho, Ogheneochuko Salome2Agada, Solomon Agada31Department of Business AdministrationOduduwa University, Osun State, Nigeria2,3Department […]
Service Delivery and Student Enrollment in North Central Nigerian Polytechnics
Koce Henry Diko PhDDepartment of Marketing, Federal Polytechnic, Bida*For correspondence, email: okindo66@gmail.com Abstract The study […]
Efficacy of Service Recovery Strategies on Customer Satisfaction in the Hospitality Industry: A Scoping Review
JATTO AbdulMajeed Adewale1*, GBADEYAN Rotimi Ayodele2, & ZUBAIR Oluwatosin Sidiquat31&2Department of Marketing, Faculty of Management […]
Guerrilla Marketing and Customer Preference in Hotel Services in Benin City
IROBUN U.J.&AIMUFUA S.E.Department of Marketing,Faculty of Management SciencesUniversity of Benin, Benin City, Nigeria AbstractThe research […]
Sustainable Manufacturing Practices in Selected Table Water Companies in Nigeria
ADEKUNLE Simon Ayo, PhD1&ELAHO Bernard O. PhD21Department of Business Administration, Faculty of Management SciencesUniversity of […]
Quality Management and Customer Satisfaction in the Financial Services Sector
ANYADIGHIBE Joseph Amaechi (PhD)1, Prof. AWARA NsobiariFestus2, JAMES Edim Eka3, EKARIKA Wisdom Amos4 &OMEMGBEOJI Chinedum […]
Business and Entrepreneurship Education and Employment Generation: Evidence FromNigerian Graduate Entrepreneurs
JIMOH, Abiodun Ganiu1, OLAFARE, Elkannah Ayodaji2 &FALANA, Helen Omowumi3 1Department of Educational Management and Business […]